FAQ

We’ve put together a list of the most frequently asked questions. If you have a question that is not listed here, please feel free to contact us.

Where can I find the date code?

Handheld Sprayer: inside the battery compartment

Backpack Sprayer: on the wand handle

Battery: on the top label

Battery Charger: on the bottom label

What does 'electrostatic' mean?

Electrostatic is based on the principle that opposite charges attract and like charges repel. Two positively charged things will repel each other. Using this natural electrostatic phenomenon, Victory has developed a patented breakthrough cordless application technology.

The Victory Innovations Cordless Electrostatic System places a positive charge on the liquid before entering the nozzle allowing the maximum levels of liquid to be charged and sprayed at negatively charged surfaces (most surfaces are either negative or neutral) allowing for a more complete coverage of the targeted surface.

What do you mean it inserts a charge into the liquid?

Using our patented technology, the process of positively charging the liquid starts at the charging ring and flows to the tank. This way all the liquid has a positive charge prior to reaching the nozzle. As most surfaces are either negative or neutral, the dispersed droplets spread out more evenly and seek out a negative or neutral surface.

The end result is that the liquid can be applied faster, using less liquid and achieving a more complete coverage of the surface.

Do I need to wipe the area after I use the sprayer?

That depends on the chemical being used. There are many sanitizers and disinfectants that require no rinsing or wiping required after application. Always check with the chemical manufacturer if you are unsure.

How will this save me time and money?

In testing, we found our Cordless Electrostatic System is 70% faster and uses 65% less chemicals than a traditional sprayer. That’s a significant increase in efficiency that will definitely save you time and money.

How long does it take to dry?

There are many variables that can affect drying times including temperature, humidity, particle size, and the chemical used. The Victory 3-in-1 nozzle allows you to select from three different size particles which can help you customize the drying time.

Do you sell the cleaning solutions?

No, Victory Innovations does not offer a line of chemicals. We only offer application devices that can spray many different types of chemicals.

Please follow the instructions on the label for personal protection equipment required for the specific chemical you intend to spray. See the chemical manufacturer’s guidelines if you have application questions.s.

How far does the spray reach?

The maximum spray distance is up to 5 feet but we recommend the optimum range for complete coverage is 20-30 inches depending on the nozzle selection. We also offer an extender wand that increases the reach.

Is the battery rechargeable?

Yes, it comes with a 16.8 Volt Lithium-Ion Battery (VP20) that lasts up to 4 hours. The charger comes with each sprayer.

Can I buy an additional battery?

Yes, you can buy a 16.8 Volt Lithium-Ion Battery (VP20B) which will last up to 8 hours.

What is your warranty policy?
ONE YEAR LIMITED WARRANTY

Victory Innovations will repair or replace, without charge, any defects due to faulty materials or workmanship for one year from the date of purchase. This warranty does not cover part failure due to normal wear or tool abuse.

For further detail of warranty coverage and warranty repair information, email us at customerservice@victorycomplete.com.
This warranty does not apply to damage caused where repairs have been made or attempted by others. This warranty gives you specific legal rights and you may have other rights, which vary in certain states or provinces.

 

FREE WARNING LABEL REPLACEMENT

If your warning labels become illegible or are missing, email us at customerservice@victorycomplete.com for a free replacement.

Are there any cleaning or maintenance tips you can share?
a. After each use before storing or before switching chemicals, spray water through the machine for 20 seconds to rinse out the line of any leftover chemicals that may start to build up.
b. Do not transport or store chemicals in the tank while connected to the sprayer. If you want to store chemicals in the tank, we recommend you purchase a tank cap and seal up the tank during transporting and storage of the sprayer. If you do not empty the tank, the user runs the risk of the liquid spilling in the case and damaging the electrical board in the unit or in the battery.
c. A plugged nozzle can occur if the machine is not regularly rinsed. If you have a plugged nozzle, remove the nozzle, soak in hot, soapy water for 10 minutes, then blow out the nozzle with compressed air. Watch our video on cleaning and maintenance to see a demonstration.
What certifications do your products have?
Our products are certified compliant with the standards and requirements of the ETL (Edison Testing Lab), the CSA (Canadian Standards Association), the FCC (Federal Communication Commission), the CE (European Commission), the RoHS (Restriction of Hazardous Substances), and the NOM (Mexican Official Standards).
How can I register to be a distributor?
If you are in the business of distributing products you can register to become a distributor. You should receive an answer to your application within 2-3 business days.
How do I use the nozzle?
TO ADJUST THE NOZZLE

1. Remove the battery from the unit.

2. Insert the nozzle wrench into the front end of the unit.

3. Rotate wrench until the tabs on the nozzle and the slots on the wrench are lined up.

4. When the wrench slots and the nozzle tabs are lined up, the wrench will be completely inserted into the front end, rotate the wrench clockwise to adjust to a different size spray. The largest particle tip has a line cut through it, rotate clockwise until you hear a click to get the medium particle and rotate clockwise again until it clicks again to get the smallest particle.

5. Remove the wrench when complete.

TO REMOVE THE NOZZLE

1. Remove the battery from the unit.

2. Insert the nozzle wrench into the front of the unit.

3. Rotate wrench until the tabs on the nozzle line up with the slots in the wrench.

4. When the tabs and slots are lined up the wrench will be completely inserted into the front end.

5. To remove, rotate the wrench in the counter clockwise direction until the nozzle comes loose (¼ rotation).

6. Remove the wrench when complete.

TO INSERT THE NOZZLE
1. Remove the battery from the unit.

2. Insert the nozzle into the wrench, lining up the tabs on the nozzle and the slots on the wrench.

3 .Insert the wrench with nozzle into the front end of the unit.

4. Push in and rotate the wrench ¼ turn counter clockwise. When you hear a click the nozzle is in position.

5. Remove the wrench when complete.

STILL HAVE QUESTIONS?

We're here to help. Contact us now to get answers or advice you need.

Email

info@infectionpreventionireland.com

Ratoath, Co.Meath

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